Official Online Store
Q. Do you offer gift wrapping?
A. Gift wrapping is available for 330 yen including tax.
Q. I have not received my order confirmation email.
A. Please check your spam folder and make sure your registered email address is correct.
Q. I would like to know the material and size feel of the product.
A. Detailed actual measurements are listed on each product page.
Q. Can I cancel or change my order after placing it?
A. Order details cannot be changed.
If it is immediately after placing your order, you can cancel it from your order history on My Page.
Once the order status becomes "Processing," it can no longer be canceled.
The timing for a refund to appear on your card statement varies depending on the card company or payment provider.
Q. Can I return or exchange an item?
A. We accept returns or exchanges with shipping costs covered by our store only in the following cases.
・If you receive an item different from what you ordered
・If the item is clearly defective, damaged, or soiled
*Please note that product colors and textures may appear slightly different from the actual item depending on your monitor environment.
If the item is in stock, we will promptly ship a new one.
If the item is out of stock, we will issue a refund.
If you wish to return or exchange an item, please contact us within 7 days after receiving it.
We cannot respond after the deadline has passed.
We do not accept returns or exchanges for reasons other than the above, such as a change of mind or the item not matching your expectations.
Q. Can I add items to an order?
A. Separate orders cannot be combined for shipment.
Q. How many days does shipping take?
A. The current estimated time until shipment is 3 to 5 days, excluding holidays.
* Production and shipping are not handled on Saturdays, Sundays, or national holidays.
* We are also closed during the year-end/New Year holidays, Golden Week, and the Obon period.
The shipping schedule may vary depending on order volume and stock status. Thank you for your understanding.
Q. Can I specify a delivery date?
A. We are sorry, but we do not accept delivery date requests.
We also cannot accommodate requests such as "I want it delivered by a certain date," so please place your order with plenty of time.
Q. Can I specify a delivery time?
A. We do not accept delivery time requests either.
Please understand this before placing your order.
Q. Which delivery company do you use?
A. The delivery company varies depending on the order details and shipping region.
For this reason, we do not accept requests for a specific delivery company.